RAMP Enterprises is pleased to announce the launch of eService!
eService is an online service call request and tracking program.
This web based support program will allow RAMP Enterprises to provide timely and traceable service calls (“Tickets”) to attend to software and hardware issues that might arise with our customers systems.
Users will be provided with a unique login allowing them access into the program to enter new service requests or update existing tickets. Users will be able to see all tickets, the resolution we provided and any other ticket details like Parts Used, or Travel time to name a few. Users have the ability to search through the database with a variety of criteria including :
- Submission Date
- Status (Open, Resolved, In Progress…)
- Travel Time
- Time Spent on Site
- Whether the call is Billable or under contact
- Parts Used
- Reported Issue
- Solution / Resolution
- Tickets can be search for by any field entered into the ticket.
- And much more!
All corespondents are done through this system so there is a single point of reference for all issues. Replies to tickets are entered through the reply form, which will add the reply to the ticket and forward the message to the included recipients.
All new ticket submission & customer replies will be immediately send to RAMP Enterprises technicians via email and SMS.